Input signals
- IT operations requests or alerts
- IT operations operating data
- ITSM
- severity
Back to AI agents
IT and security
IT Agent
It can resolve tickets, enrich alerts, run approved runbooks, review access and escalate critical incidents, focused on IT operations. It works with authorized system context, connected tools and verifiable evidence before closing or escalating a case.
Supports the team in IT operations: understands requests, checks sources, prepares recommendations and executes only actions allowed by permissions and policies.
Signals, actions and outputs
This model keeps the agent from being just a conversation: it defines what it reads, what it can execute and what it leaves ready for the team.
Connected tools
- ITSM lookup
- SIEM enrichment
- IAM validator
- vulnerability scanner
Agent actions
- Classifies the request within IT operations and determines urgency, owner and confidence level.
- Checks ITSM lookup and SIEM enrichment before recommending or preparing an action.
- Prepares drafts, tasks, alerts or updates so the team can act faster.
- Hands off when confidence is low, there is financial impact, an external commitment, a policy exception or a decision requiring human approval.
Operating outputs
- actionable IT operations summary with cited sources
- recommendation with confidence, owner and next step
- evidence ready for review, audit or operational follow-up
How the agent operates
The cycle starts with context, applies rules, executes actions and ends with reviewable evidence.
01
Reads context
Checks authorized sources, messages, documents or process data.
02
Reasons with limits
Uses guardrails, thresholds and policies to prioritize and decide next steps.
03
Acts or escalates
Runs an automation, prepares an answer or assigns the case to an owner.
04
Leaves evidence
Stores summaries, decisions, errors, files and session traceability.
Operating governance
Guardrails
- Human approval for critical changes, sensitive external messages or financial impact.
- Role-limited access; every lookup and action is audited.
- Mandatory escalation when sources are missing, confidence is low or a policy exception is detected.
Channels
- ITSM
- Slack/Teams
- SIEM
Human handoff
Hands off when confidence is low, there is financial impact, an external commitment, a policy exception or a decision requiring human approval.
Evidence
Each interaction can stay linked to session, execution, user, source consulted and proposed or executed action.
Applied real-world pattern
Based on real ITSM and SOC patterns: the agent analyzes context, finds similar cases, proposes runbooks and automates only when confidence and permissions allow.
ITSM
SIEM
IAM
CMDB
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We validate sources, permissions, available tools and escalation criteria before proposing the first deployment.