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IT and security

IT Change Agent

It can resolve tickets, enrich alerts, run approved runbooks, review access and escalate critical incidents, focused on change management. It works with authorized system context, connected tools and verifiable evidence before closing or escalating a case.

Supports the team in change management: understands requests, checks sources, prepares recommendations and executes only actions allowed by permissions and policies.

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Signals, actions and outputs

This model keeps the agent from being just a conversation: it defines what it reads, what it can execute and what it leaves ready for the team.

Input signals

  • Change management requests or alerts
  • Change management operating data
  • ITSM
  • Severity

Connected tools

  • Runbook executor
  • Incident communicator
  • ITSM lookup
  • SIEM enrichment

Agent actions

  • Classifies the request within change management and determines urgency, owner and confidence level.
  • Checks runbook executor and incident communicator before recommending or preparing an action.
  • Prepares drafts, tasks, alerts or updates so the team can act faster.
  • Prepares a review packet for IT or security when there is a critical incident, production change, privileged access or security risk in change management.

Operating outputs

  • Actionable change management summary with cited sources
  • Recommendation with confidence, owner and next step
  • Evidence ready for review, audit or operational follow-up

How the agent operates

The cycle starts with context, applies rules, executes actions and ends with reviewable evidence.

01

Reads context

Checks authorized sources, messages, documents or process data.

02

Reasons with limits

Uses guardrails, thresholds and policies to prioritize and decide next steps.

03

Acts or escalates

Runs an automation, prepares an answer or assigns the case to an owner.

04

Leaves evidence

Stores summaries, decisions, errors, files and session traceability.

Operating governance

Guardrails

  • Access, severity, secrets, configuration or change management remediation changes require IT approval.
  • Uses only authorized runbook executor & incident communicator; records asset, user, severity, control and technical owner.
  • Does not grant access, close critical incidents or modify controls without approval; records technical evidence for it change.

Channels

  • ITSM
  • Slack/Teams
  • SIEM

Human handoff

Hands off to IT or security when there is a critical incident, production change, privileged access or security risk in change management.

Evidence

Each interaction can stay linked to session, execution, user, source consulted and proposed or executed action.

Applied real-world pattern

Based on real ITSM and SOC patterns: the agent analyzes context, finds similar cases, proposes runbooks and automates only when confidence and permissions allow.

ITSM
SIEM
IAM
CMDB

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Review IT Change Agent with a real process

We validate sources, permissions, available tools and escalation criteria before proposing the first deployment.

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